Single Sign-On (SSO) Access Issues

1. I can't log in via SSO. What should I do?

First, verify that you are using the correct company credentials provided by your organization. If the problem persists, contact your company's IT support to verify that your account has been properly configured for SkillGym access. Alternatively, you can contact our support at [e-mail].

2. I receive an "Authentication failed" error message when trying to log in with SSO. Why?

This error can occur for several reasons: your credentials may be incorrect, your account may not have been synchronized with SkillGym yet, or there may be a temporary issue with the SSO service. Try logging out of your company account and logging in again. If the error persists, contact your company's IT support.

3. I'm redirected to the company login page but then don't return to SkillGym. How can I resolve this?

This issue is often related to browser cookies or cache. Try clearing your browser's cache and cookies, or use incognito/private browsing mode. Also verify that your browser is not blocking pop-ups or redirects from SkillGym.

4. I changed my company password. Do I need to do anything to continue accessing SkillGym?

No, if you use SSO access, the company password change automatically applies to SkillGym as well. At your next login, simply use your new company password.

5. Can I access SkillGym without using SSO?

It depends on the configuration chosen by your organization. Some companies require access exclusively via SSO for security reasons. If you need an alternative login method, contact your company's IT support or our support team.

6. I receive the message "Unauthorized user" when trying to log in via SSO.

This message indicates that your company account has not yet been associated with SkillGym or does not have the necessary permissions. Contact your organization's SkillGym administrator or HR department to verify that your account has been properly activated on the platform.

7. The SSO button doesn't appear on the login page. What should I do?

Verify that you are using the correct access link provided by your company. If the problem persists, clear your browser cache or try a different browser.

8. After logging in via SSO, I'm automatically logged out after a few minutes.

This behavior may be related to your organization's security settings or an SSO session that expires quickly. Check with your company's IT support to see if there are specific timeout policies. Also make sure you don't have multiple SkillGym tabs or windows open simultaneously, as this can cause session conflicts.

9. Can I use SSO from mobile devices?

Yes, SSO access also works from mobile devices via browser. Make sure to use an updated browser (Chrome, Safari, Firefox) and follow the same login procedure you use on your computer.

10. Who should I contact for technical issues with SSO?

For authentication and credential issues, contact your company's IT support. For SkillGym platform-specific issues, you can contact our support team at [e-mail].