The video slows up and sometimes freezes, impossible to go on!

This anomaly is usually due to a connection problem, even temporary, which prevented the software from loading the contents in time. In this case, the simulation cannot be completed and it is necessary to exit and return to the main menu.

WARNING: In this situation, no data or results of this simulation will be tracked.

Some suggestions might help reduce these occurrences.

Before accessing SkillGym:

• Close all active applications (only the browser with SkillGym should be open, without any other active windows)
• Ensure that all communication programs (Zoom, Teams, etc.) that might be running in the background and consuming resources are closed
• Make sure to use the updated Chrome/Edge browser

Refer to this page to check the system requirements needed to use SkillGym:

Technical Specifications

If the problem persists, please contact your tutor/IT office directly to verify the technical setup has been done. Technical Setup for SkillGym